Reference

What Our Privacy Policy Covers

One plain page setting out what kg9995 records when you open an account, pay with bKash, Nagad or Rocket, and play from your phone, plus how to ask us to correct or delete any of it.

What we collectCookie controlsChange requestsLocal law first

See The Lobby Read FAQ

What We Store And Why

kg9995 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We keep the record small and we keep it purposeful. When you open your account we store your mobile number, the name that matches your wallet, your date of birth and the device you signed in from, because a bKash, Nagad or Rocket transfer has to

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match a real account holder. Payment references from those transfers sit next to your account wallet history, so a deposit that looks missing can be traced instead of argued about. Nobody from kg9995 will ever ask for your wallet PIN in a message, and you should
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treat any such request as a fake. Playing history is stored apart from payment records: live tables, slots and our cricket sportsbook write each round to a log we use for settlement, for spotting a session that broke on patchy 4G, and for answering you when
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a round looks wrong. Marketing is a single toggle on your account page, and switching it off leaves the records above untouched. Cookies do a narrow job here. A session cookie keeps you signed in between the browser and the installed app so you are not
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typing an OTP every few minutes, and a preference cookie remembers your language and last lobby tab. How long each record stays depends on what it is for and on the law where you live. Access is not open everywhere; eligibility depends on your local law
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and eligible regions, and where we cannot hold data lawfully we close the account and remove what we are allowed to remove.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

SECURITY AND RETENTION

Guarding Your Account Records

Two-step verification on your mobile number is the main lock here, and it is what makes a bKash or Nagad deposit land in the wallet it came from. Sessions drop after a stretch of inactivity, so a phone left beside a tea stall table does not stay signed in. Payment screens run over an encrypted connection, and our staff see masked wallet numbers unless a case is open. Players in Dhaka ask how long a closed account stays in the log; the answer depends on the record type and on local law, and you can ask us to confirm it for yours.

Data we actually use

Account details, wallet references and game rounds are the working set. We do not build advertising profiles out of your play, and we do not sell the record to outside list brokers.

Cookies and sessions

Session and preference cookies keep you signed in and remember your lobby tab. There is a clear-cookies option in the browser and in the app, and clearing it costs you one fresh OTP.

Account security steps

Change your password from account settings after any shared phone use, keep the mobile number on file current, and treat every OTP as private. That one habit covers most of the risk.

Retention and deletion

Live accounts keep their payment log. Closed accounts are trimmed to what local law requires and then removed, and a deletion request gets a written confirmation once the work is finished.

ASK ABOUT DATA

Talk To Us About Your Data

A data request should not need a long explanation. Message our Bangladesh support desk from the live chat inside your signed-in account, or write from the email address linked to that account, and tell us what you want changed: a misspelled name, an old number, a copy of your payment history. We check the request against the mobile number on the account before anything moves. Anything raised from an unregistered number gets pointed back to the account rather than a reply full of account details, simply because we cannot tell who is typing.

Team online

Live chat in your account

Open your signed-in lobby, tap help and describe the request. Chat is tied to your account, so we already know which wallet and which mobile number to check before we reply.

Email from your registered address

Write to our support address with the subject line Privacy Request. Sending from the address on your account lets us match you without asking for extra documents over mail.

Wrong or exposed data

If a number, name or password looks wrong or exposed, tell us right away. We freeze the session, send a fresh OTP to your mobile, and reset the credentials before play resumes.

Questions We Get Asked About Data

These are the questions our Bangladesh support desk answers most often about account data, cookies and deletion requests. The answers stay short on purpose; if your case needs more, open a chat from inside your account and we will walk through it line by line. Nothing here overrides what your own local law gives you, and eligibility still depends on the region you are in.

A mobile number, your name, date of birth and the wallet you will pay from. That is enough to match a bKash, Nagad or Rocket transfer to you and to verify the account before a withdrawal.

Yes. Message support from inside your signed-in account and ask for an account record. We verify against your registered mobile number, then send the payment history and account details to your registered email.

Never. A bKash, Nagad or Rocket PIN belongs in that wallet's own app, and our OTP arrives for you to type into our screen. Anyone asking you to share either is not us.

Send a deletion request from your account or your registered email. We close the session, confirm the balance position, then remove what we may remove and hold only the records local law requires.

No. You can add bKash today and switch to Nagad or Rocket later; the wallet history stays on the same account, so an older deposit is still traceable if a question comes up.

Access is limited to the staff who settle payments, verify accounts and answer support cases. Eligibility depends on your local law and eligible regions, and we do not open accounts for regions we cannot serve lawfully.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTeen Patti Rollout InfoDragon Tiger Fast Table

What Our Privacy Policy Covers

Guarding Your Account Records

Talk To Us About Your Data

Live chat in your account

Email from your registered address

Wrong or exposed data

Questions We Get Asked About Data

01 What data do I need to give to open an account?

02 Can I ask for a copy of my data?

03 Do you ever ask for my wallet PIN or OTP?

04 How do I delete my account and its history?

05 Does signing up with one wallet lock me to it?

06 Who can actually see my records?

Privacy Policy

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